Chatbots Being Tested For New State Website

by Sarah Campbell-Miller  on Monday, Sep. 25, 2017 12:00 am   3 min read

Users of the official online portal for the state of Arkansas, Arkansas.gov, can now find assistance through artificial means.

The Information Network of Arkansas, gathering feedback on a new version of the state government's official website, has found that 34 percent of visitors who contacted INA for support are using its most striking new feature: chatbot technology.

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