After Auto Accidents 'Runners' Pressure Potential Chiropractic Clients

by Mark Friedman  on Monday, Jun. 6, 2011 12:00 am  

Pleasant was working for chiropractor Christopher Culpepper in Little Rock at the time; Culpepper recently told Arkansas Business that he stopped using runners years ago because he didn’t like how the runners operated.

The National Insurance Crime Bureau of Des Plaines, Ill., a nonprofit organization dedicated to fighting insurance fraud, also learned of Pleasant’s prowess as a runner. If an accident victim was already seeing a chiropractor, according to a 2005 report the NICB filed with the Arkansas Insurance Department, Pleasant would pay him $50 to switch.

Pleasant’s business, Professional Service Group Inc. of Little Rock, was incorporated in 2001, but the Arkansas Secretary of State now lists the company as dissolved.

It is unclear whether Pleasant is still involved in referring clients. He recently left a voice mail at Arkansas Business that said, “I will be getting back with you. ... I got a lot of stuff to let you know about. … And I do have a big side to let you know that’s going to help your paper. But don’t print nothing until you hear the real, real story. ... Because it’s a big story behind that and big people behind that.”

But he never called back.


‘Nothing’s Ever Done’

Chiropractor Mark Varley of Sherwood is a former partner of Cathey. Varley graduated with him from the Cleveland Chiropractic College in Kansas City, Mo. Varley lodged a complaint with the National Insurance Crime Bureau in 2005 because of complaints he heard from patients about Pleasant and another runner named Greg Warren, who referred patients to various chiropractors, including Cathey.

Patients told him that Pleasant and Warren represented themselves as being with insurance companies to persuade the patients to visit the chiropractors they were working for. At that time, Pleasant was working for Culpepper.

In an interview with the NICB in January 2005, Varley said he was doing his own telemarketing. Potential patients that he called would tell him that they had already been contacted by Warren.

The potential patients, though, were being told by Warren that they needed to go to the clinic they selected or “their case is no good, their bills won’t be paid and that they won’t get any settlements,” Varley said.

By late 2004, Varley said, he was hearing that same story “every single day.”



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