Waco Title's Longevity Result of Associates' Focus on Clients (Advertisement)

by Arkansas Business Staff  on Monday, May. 10, 2010 12:00 am  

Jimmy Plumlee, Commercial Division Manager and Blake Henby, President and CEO of Waco Title

Waco Title
125 Parkwood, Suite D
Lowell, Ark.,  72745
(479) 770-6700
(479) 770.6880 (fax)

Number of Employees: 125+
Top Executive: Blake Hanby, President and  CEO
Product or Service: Title Insurance, Closing/Escrow Services, Title Searches, 1031 Exchange Services
Year Founded: 1885

The Waco Title family of companies serves clients’ abstract, title insurance and closing needs across seven counties in Arkansas and five counties in Missouri with a singular focus: “real estate transactions made easy.”

As WACO Title celebrates its 125-year anniversary in 2010, President and CEO Blake Hanby said the company associates’ unwavering commitment to customer service is at the heart of this long-term success story.

“While it sounds cliché, our associates truly are our biggest competitive advantage,” Hanby said. “We have an experienced team of knowledgeable title and closing professionals who do business ‘the right way,’ and that has led to our longevity.

“We service the particular needs of each client as if it is our only transaction, and we utilize abstract plants to do the best possible job in underwriting real estate titles to assure our clients that they won’t ever have a problem with the title to their property. If a claim does arise, then our title insurers have the wherewithal to take care of them, but we hope they never have to file a claim.”

More Than Meets the Eye

WACO Title takes a different approach to the way it works on behalf of its clients, Hanby said, and that has helped provide WACO Title a competitive advantage while also generating advantageous results for its customers.

“We utilize ‘abstract plants’ as our primary base of research and examination of title as opposed to relying on ‘stand-up’ searches at the courthouses, which can often lead to errors and omissions,” he said. “There is a lot more to this business than meets the eye. It is an extremely detailed, complex business that is very labor intensive to do it right. We’ve never compromised our standards of quality workmanship.”

WACO Title’s roots run very deep in Arkansas. Judge Millard Berry started the company in 1885 as an abstract company serving Washington County. Several owners guided the company over the years, Hanby said.

“As the business of preparing abstracts gave way to title insurance in the 1980s, the business transitioned to preparing title insurance commitments and title insurance policies, based on the same principles of diligently searching title to real estate,” Hanby said. “And we got into the business of closing the transactions for our clients as well. We still do all of the research and examination of title to real estate in order to prepare title insurance commitments and policies.”

The company’s expansion into other primary population centers in Arkansas and across Southwest Missouri likely sets the stage for further growth.



Please read our comments policy before commenting.