Verizon South-Central Leader Dean Taylor on 4G, Apps and Future Tech (Exec Q&A)

by Luke Jones  on Monday, Jul. 16, 2012 12:00 am  

Dean Taylor, president of Verizon Wireless' South-Central region. (Photo by Jason Burt)

Dean Taylor replaced Steve Smith in December as president of Verizon Wireless' south-central region. The region includes Arkansas, northern Mississippi, Oklahoma and western Tennessee.

Background: Taylor has climbed the Verizon ladder, previously serving as retail sales director for the company's Carolinas-Tennessee region. He has worked with telecom companies for 16 years.

Education: Bachelor's and master's degrees in business administration from East Carolina University in Greenville, N.C.

Q: How important is the 4G LTE (Long Term Evolution) network to Verizon's business?

A: 4G LTE is important to the wireless industry because it is the global standard in wireless technology, and it's extremely important to our communities and business as a whole. It will change the way Arkansans communicate - with friends, family and colleagues around the world. It's important to Verizon Wireless that Arkansans have this technology to utilize in their personal lives and in their businesses.

Q: What are some goals you have in leading Verizon's team in the south-central region, and Arkansas specifically?

A: By the end of 2013, Verizon Wireless will have enhanced its 4G LTE network to cover 96 percent of Arkansas. That's a significant investment by Verizon in Arkansas, and it allows us to provide our customers with the largest network coverage of any wireless provider in Arkansas. That's why you don't experience dropped calls.

Since 2005, Verizon has invested more than $317 million in infrastructure in Arkansas. Just last year, we invested $98 million, much of that to begin building our 4G LTE network here. It is my No. 1 priority to make sure that Verizon Wireless customers receive the absolute best customer service and wireless experience. That includes customer interaction with our employees, being able to buy our products and services in a way that is convenient to them, and to provide our customers with the most reliable voice and data network in Arkansas so they can maximize the capabilities of their wireless devices.

The rollout of 4G LTE statewide continues to go smoothly, and I want to make sure that Verizon's investments in Arkansas are prioritized to enable our state, its business interests and its residents to compete and succeed in the global economy.

Q: What are your favorite apps?

A: Wow, there are so many to choose from in both the Android and Apple operating systems. First, I would say that because my family and I are new to this part of the country, our Verizon Wireless navigation app, VZ Navigation, has saved me more than once. There are so many ways it can make your life better; it's hard to know where to start.

I'm also what you could call a sports enthusiast, so any app that allows me to get news, scores and up-to-the-minute info on games is on my phone. Pulse, Score Mobile and ESPN Score Center are my favorites. Then, of course, there's the Pandora app that allows me to listen to my favorite music on my handset. I listen via Bluetooth in my car, headphones when I am out for a run or through my portable Jawbone speaker. Banking, weather, travel - you name it, there is an app for it!



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