How Wal-Mart Is Building a Better Online Store

by Mark Friedman  on Monday, May. 13, 2013 12:00 am  

He wouldn’t say what security measures are in place to ensure customers aren’t stealing while using the Scan & Go.

But Jariwala said the program still is being tested and no decision has been made about expanding it nationwide.

Bring on the Competition

CFO Holley said in the March conference that Wal-Mart’s online presence had come a long way from its initial website launched in the 1990s.

For years, online shoppers largely ignored Wal-Mart. In 2011, however, Wal-Mart spent $300 million to acquire the social and mobile media company Kosmix of Mountain View, Calif., and made other investments. Also in 2011, Wal-Mart’s board of directors created the Technology & e-Commerce Committee to assist in issues related to e-commerce and innovation.

“So we think we are competing very well from where we started from,” Holley said in the conference. “We have a lot of work to do to make sure we are more efficient in getting the products to the customers, but we feel like we have the tools to go do that. So we look forward to the competition.”



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