J.B. Hunt Makes Supply Chain Savvy a Focus

by Chris Bahn  on Monday, Aug. 19, 2013 12:00 am  

Group sessions centered on big-picture ideas were the primary focus of the first day of forum presentations. That’s when sales managers heard from Roberts, Simpson and Long, among others. The focus then shifted to breakout sessions with 15-20 employees in a room working on the nuts and bolts of how to carry out the result of those earlier group sessions.

Shifting the company mindset from selling products to better serving customers with those products was a key takeaway.

“We really need to [continue learning] and have one common platform to talk about supply chain,” Simpson said. “So how do we think about what is supply chain? We think about it from our perspective, but how do customers think about it? … It’s just an evolution in our sales training. We’re really focused a lot on their sales skills and sales knowledge and product knowledge.

“Our customers are demanding more from us. That’s the best part,” Simpson added. “Our customers can ask us for more and we want to be able to solve their problems.”



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