Moving Businesses to Cloud Complicates IT

by Luke Jones  on Monday, Sep. 30, 2013 12:00 am  

From left: Robert Lindley, president of Innovative Systems Inc. and Ted Clouser, executive vice president of PC Assistance.

“I know Netgain’s invested probably $1.5 million on its data center,” he said. “For most small or medium businesses out there, we provide probably 20 times the level of service they’re able to do in-house.

“You’re working with a privately held company with 150 employees — we treat every customer the same. When you go to Microsoft or Rackspace, one of those guys, you’re a little fish in a big pond.”

Jacobson also noted that one issue with a Microsoft or Amazon server can affect thousands of clients.

But despite this, Jacobson said, he doesn’t consider Netgain to be in direct competition with the big boys.

“Our prime marketplace is the small and medium business with anywhere from 20 to 250 computer users,” he said. “Amazon and Rackspace are trying to get your companies that are huge: hospitals, Wal-Marts, Targets, Meijers. For us, we’re able to provide a local service to the small to medium business marketplace at a fair price.”

“They get to work with the same people for the same company. If there’s an issue, they can come knock on our door.”

Jacobson said he doesn’t worry about the big cloud players at all.

“What I worry about is the one-man IT shop who says he can do it but doesn’t deliver half of it.”



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