Community Connections in Bryant Convenient With Tech Plan (Technology Advancements | Winner, Between 5,000-20,000)

by Arkansas Business Staff  on Monday, Dec. 9, 2013 12:00 am  

The days of citizens knowing every policeman’s name or Sarah the town operator being at the other end of any telephone receiver may long be gone. But if anything, technology should bring more people together, especially when it comes to city government.

In Bryant, city leaders took steps to make their government more accessible, connected and cost-effective. The desired result of a city-wide, fully integrated communication system more responsive to the community has been fulfilled.

It also makes Bryant the winner of the 2013 Arkansas Business City of Distinction Technology Advancements category for cities with a population between 5,000 and 20,000.

The journey to a more accessible, connected and cost-effective system began in October 2011 when an inventory was taken of the city’s use of technology. The duties performed by employees was analyzed with a goal of improving productivity at a lower cost in mind. Expensive licensed-based software packages were ditched in favor of Google Drive and Gmail, web-based systems offered free with the ability to be used everywhere.

From the inventory, ten goals were set:

1. Rebuild a better network for all city departments with reliable backup plans.

2. Develop, build and launch a new interactive website for the city.

3. Improve Laserfiche, a paperless documentation system, up to full operation.

4. Regularly post city documents such as ordinances and council minutes online.

5. Expedite work orders through the city’s iWorQ program.

6. Develop an intranet site for staffers.

7. Replace outdated telecommunications system with new desk phones, smart phones and tablets.



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