Community Connections in Bryant Convenient With Tech Plan (Technology Advancements | Winner, Between 5,000-20,000)

by Arkansas Business Staff  on Monday, Dec. 9, 2013 12:00 am  

8. Install large monitors in public meeting places.

9. Update communications and monitoring equipment used by dispatch and emergency services.

10. Link all of the above into one integrated system.

Just over a year later, all ten goals were accomplished. fufilled Goal No. 2. Residents can visit that website and see everything from project bids, news on upcoming events and what voting precinct they live in.

“The upgraded city website has streamlined the planning and development process tremendously,” said David Green, the city’s planning director. “People can easily access information, forms and applications at their convenience.” also has an interactive compononet called “Report a Concern” that ties in with Goal No. 5. On its own, iWorQ is a software package that many cities use to track employees, equipment and projects. But by becoming part of an integrated system, iWorQ can now be used to generate work orders once a resident logs in a concern from the city’s website.

“We have streamlined information sharing,”said J.W. Plouch, administration lieutenant for the Bryant Police Department. “Our upgrades allow Bryant 911 cellphone calls to take a direct route to local dispatch and upgraded interface equipment in patrol vehicles mean officers have first-hand, instant access to vital data in the field as they need it. Bottom line is that technology and communications upgrades improve public safety.”

As another example, the city’s animal control department is saving man hours. After compiling its database and fine-tuning modules to match its specific needs, the department can now quickly answer questions about lost pets, document and track cases more effectively to help prevent animal cruelty and abuse and allow for credit or debit payments in the field via mobile devices. So if your pet is picked up by Animal Control, you can find out quickly through the website and pay its “bail” (if needed) directly to the officer who uses his city-issued tablet to read your credit card information.

“The feedback that I have received from Bryant citizens in regards to the new city website is that it is easy to navigate and full of useful information that connects them better with city government,” said Greg Thompson, the marketing and events coordinator for Bryant.

Public feedback has been mostly positive as the city government becomes more accessible to the community. All improvements were made without increasing the IT budget, funded through sales tax revenue. Additional costs were covered by the savings the realignment of IT functions was made to create.

Sarah’s not on the other end of the line anymore, but in Bryant, the entire city government is at your fingertips.



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