HP's Conway Growth Linked to Medicaid

by Luke Jones  on Monday, Jan. 13, 2014 12:00 am  

Hewlett-Packard’s Conway tech support center opened in 2010. (Photo by Michael Pirnique)

According to Ritz, the company processes each year more than 1 billion claims nationwide for providers and pays out to providers something in the order of $140 billion, with Arkansas accounting for some of that.

“It’s a pretty big deal,” Ritz said. “We have to process them and make sure they’re correct.”

HP provides a range of Medicaid support services and products. For example, its InterChange Medicaid Management Information System has been rolled out in 13 of HP’s 19 client states during the past decade. Arthur said it uses HP’s hardware, software and data centers.

“It is the backbone for managing and processing claims and related transactions for the Medicaid population,” Arthur said. “We’re working with the state providers and the members to properly provide their administration.”

HP also helps states analyze the data revealed in the claims.

“We mine the data there to help states understand and get ahead of health care trends,” Ritz said. “If they’re saying there’s an outbreak of flu, or something like that, we manage registry programs for a lot of states, and that not only helps them immunize their people, but also makes sure of where the serum goes.”

“We’re almost twice as big as our next competitor,” he said.

“We’re deadly serious about that business,” Arthur added.

Arthur said HP’s status as a fiscal agent for Arkansas’ Medicaid services influenced the company’s decision to expand in Conway.

Generally, however, the new hiring has to do with the increased demand for HP’s health care services. That demand was increasing even before the rollout of the Affordable Care Act, Arthur said, but health care reform certainly has played a part.

“There’s pressure on the U.S. system from a cost and capacity perspective,” Arthur said. “So that really requires a technological strategy.”



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