QU-BD Hears Complaints From All Sides Over 3-D Printer Pre-orders

by Arkansas Business Staff  on Monday, Mar. 3, 2014 12:00 am  

A line of 3D printers at QU-BD in the process of being assembled. (Photo by Jason Burt)

Our story last week on QU-BD, the Little Rock group that used Kickstarter to market a $200 3-D printer, mentioned that the company has had some issues with fulfilling its orders.

It turns out it goes a bit deeper than that.

Specifically, QU-BD (pronounced “cubed”) in early 2013 solicited pre-orders for a beta version of its RPM printer, a $2,000 model that can machine some metal parts as well as the usual plastic.

The printer was intended to be released in May 2013. However, according to some customers who contacted Whispers, the machine has yet to reach those who made the pre-orders.

One customer, who asked to remain anonymous, said 65 to 85 customers pre-ordered the RPM. Of those, 15 or 20 have since requested refunds and have not yet received them.

Another customer, who also requested anonymity, said a class-action lawsuit was being considered and he was displeased that QU-BD appeared to be putting more focus on its current Kickstarter customers than the ones who pre-ordered RPMs.

Some of his correspondence has never been answered, he said.

“It’s not just the money; it’s a far deeper thing,” he said.


So what’s the story?

Co-owner Nathan Myers admitted to Whispers that the company was “horribly behind” on shipping the RPMs. The initial reason they were not shipped was the shipping process was physically knocking the printers so far out of calibration that customers could not fix them.

“We’ve contracted a company to develop a custom packaging system so they’re protected in transit,” he said. “Until that’s done, we’re not going to ship them.”



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