QU-BD Hears Complaints From All Sides Over 3-D Printer Pre-orders

by Arkansas Business Staff  on Monday, Mar. 3, 2014 12:00 am  

A line of 3D printers at QU-BD in the process of being assembled. (Photo by Jason Burt)

But he was quick to add that anyone who doesn’t want to wait can receive a full refund.

As for the customers who haven’t received their refunds, he blamed communication issues.

“Part of the problem was that initially, when people were requesting refunds, they would say something on a forum,” he said. “They weren’t submitting anything — they weren’t going through the proper channel.”

He said a refund requires going through QU-BD’s ticketing system, and then takes one to two weeks for the check to go through. He also said some people who “aren’t even customers” were spreading “disinformation.”

Finally, Myers said he didn’t have a solid date for when the RPMs would be shipped.

“We’re not guaranteeing any time frame,” he said. “We’re telling customers that if they don’t want to wait, they can get a refund.”



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