Conway Chiropractic Duo Working To Resolve Complaints

by Mark Friedman  on Monday, Mar. 24, 2014 12:00 am  

Chiropractors Keith and Natalie Currie of Conway (left) said they have successfully treated thousands of patients at their clinic. The Curries are represented by attorney Michael Lamoureux of Russellville (right), who is also the current President Pro Tempore of the Arkansas Senate.

Keith and Natalie Currie, a husband-and-wife chiropractor team in Conway, hope to end their five-year battle with the Arkansas State Board of Chiropractic Examiners next month.

The Curries, who own and operate Arkansas Spinal Care of Conway, are working with the board’s attorney to settle 13 pending complaints as well as a case that the Arkansas Court of Appeals sent back to the board for more action. The global settlement also will include the board’s fines of $17,500 against Keith Currie and $10,000 against Natalie Currie in December 2011 for failing to comply with seven subpoenas. The Curries appealed the fines, and the case is pending in Faulkner County Circuit Court.

The Curries’ attorney, Michael Lamoureux of Russellville, declined to say what’s being discussed in the settlement. Aaron Sadler, the spokesman for the Arkansas attorney general’s office, which is representing the Chiropractic Board, also declined last week to comment on the case, which is expected to be discussed at the board’s next meeting on April 17.

The Chiropractic Board, which oversees about 500 active Arkansas practitioners, has seen “a high number of complaints” against the Curries over the years, said Rebecca Wright, executive director of the board.

The Curries’ 13 pending complaints — Keith has nine and Natalie has four — account for 20 percent of the 64 pending complaints at the board as of Jan. 30, she said.

Most of the complaints are tied to allegations regarding patient care or billing. Nearly all of the complaints were filed between 2009 and 2011. The Curries didn’t receive any complaints in 2012 and only one in 2013, which came from Nobel Tatum of Edgemont (Cleburne County) and named Arkansas Spinal Care.

Lamoureux said the Curries have in recent years been “more diligent in documenting what they’re doing for patients and how the process works” in an attempt to lower the number of complaints.

Still, “when they take a patient on, they hope to achieve a good result for their patient,” said Lamoureux, who answered questions on behalf of the Curries. “They want to satisfy everybody.”

He said he doesn’t know how many patients the Curries treat a year, but “a lot of patients have been treated very successfully.”

He said in some cases, the patients have been to other doctors or chiropractors without relief and turn to Arkansas Spinal Care almost as a last resort.

That’s what happened in Tatum’s case. Tatum, 81, told Arkansas Business last week that he had already been treated at a pain management clinic in Batesville for six months before he sought a remedy at Arkansas Spinal Care in 2012. He said he had seen ads for the Curries’ clinic on television and in the Arkansas Democrat-Gazette and thought he could get some relief from his lower back pain.

“I finally found somebody who could help me,” Tatum said he thought at the time. “I signed the papers and wrote the check.”

 

 

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