Retailers Walmart, Amazon Rolling Out Same-Day Deliveries

by Mark Friedman  on Monday, May. 19, 2014 12:00 am  

Wal-Mart started testing same-day delivery program for online customers in 2011, and now it’s offered in three cities.

Customers pay the same for the items online to be delivered as they would in the store. There is a $5 to $7 delivery fee, though, depending on the delivery time the customer chooses.

Another test concept being developed in Denver allows customers to order groceries and other items online and then pick them up at any of the participating Walmart stores in the city, Jariwala said. The customers don’t pay extra for that service.

He said customers can go through the pharmacy’s drive-through to have their items delivered to their cars, or customers can pull into a parking area for the packages to be placed in their vehicles.

He said that a test program will be conducted at a Walmart in Bentonville later this year. But he wouldn’t say what the plans were for the service.

Jariwala also said he couldn’t comment on whether Wal-Mart would have to hire more employees for the service or other financial details surrounding the program.

He also wouldn’t say where the next online grocery delivery service would be located.

Amazon’s Same-Day Service

Amazon is offering its own same-day delivery service to compete with brick-and-mortar retailers. It has several programs to deliver products faster to customers.

It now offers Sunday delivery in 17 cities across the country. While the U.S. Postal Service is handling those items, Amazon has its own delivery trucks for its Amazon Fresh trial program, which operates in Los Angeles, San Francisco and Seattle.

Amazon also offers same-day delivery Monday through Friday in 12 major cities around the country. In cities such as Phoenix and San Francisco, customers can order items as late as 12:15 p.m. and get their shipment later that day.

With the same-day shipping options, Amazon is trying to make sure its items are always available, said Jan Dawson, chief analyst at Jackdaw Research, a technology and research consulting firm based in Provo, Utah.

But logistically, he said, Amazon couldn’t offer same-day service outside major cities because the cost would be prohibitive.

 

 

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