The Home of Outrageous Service (Gwen Moritz Editor's Note)

by Gwen Moritz  on Monday, Jul. 21, 2014 12:00 am  

Greg Hatcher has those words in big letters on the side of The Hatcher Agency in downtown Little Rock — “The Home of Outrageous Service” — and we all understand that he means outrageous in a good way, and anyone who has worked with his agency knows he means it. But last week, outrageous customer service took on a completely different meaning when a man named Ryan Block released a recording of his excruciating experience trying to cancel his Comcast service.

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