1/17/2013 9:00 am - 3:00 pm
Phone: (501) 372-2222
Location: Arkansas State Chamber of Commerce
Address: 1200 W. Capitol Ave., Little Rock, AR
This workshop, led by Dr. Jackie Elliott of North Arkansas College and Dr. Bill Craddock with Craddock and Associates in Conway, is the second in a three-part series.
Using the 2013-14 Criteria for Performance Excellence as a framework, learn how to assess the key business factors your organization must do well to be successful and how they are linked in six categories:
2. Strategic Planning
3. Customer Focus
4. Measurement, Analysis and Knowledge Management
5. Workforce Focus
6. Operations Focus
Registrants who are interested in performing a self-assessment of their organizations using the 2013-14 Criteria for Performance Excellence without award recognition may also attend this workshop.
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