Events

Retail Management and Operations: Selling and Service Training at Winrock International

2/11/2013 8:30 am - 2/12/2013 5:00 pm

Price: $49

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E-mail: showard@winrock.org

Phone: 8708648429

Location: Winrock International

Address: 2101 Riverfront Drive, Little Rock, AR 72202

Retail Management and Operations is a nationally recognized curriculum formulated by the NRFF (National Retail Federation Foundation). Who should take this course?

  • Anyone considering opening a retail store
  • Current retail business owner
  • Employees of retail business
  • Future retail managers

The two-day workshop covers the following:

  • Identify major direct competitors.
  • Understand how demographics, influence merchandising decisions and customer profiles
  • Communicate annual sales, profit goals, and results
  • Establish selling and service goals
  • Model selling and service behaviors
  • Develop staffing schedules
  • Resolve customer complaints

Participants will gain an invaluable overview of the retail industry, learn best practices in operation concepts and processes, and understand accountability in a Retail Ownership and Management role.

Selling and Service is the first of a five part series. This will be a two day training 8:30 am to 5:00 pm both days.