Patient Accounts Manager


At Arkansas Children's Hospital you can be a part of the Care, Love and Hope that our patients experience every day. From a nurse offering a comforting hug or a simple smile from a staff member in the hall to the Angel One helicopters that bring our patients to ACH from all over the state. It's a natural part of life at Arkansas Children's Hospital, and you can experience it as a Manager of the Patient Accounts Team.

As a Manager of the Patient Accounts team you will have the opportunity to be an integral part of a dynamic medical team impacting the lives of children every day along with these great benefits:
l Professional growth and development
l Healthcare plan
l Retirement benefits
l Tuition reimbursement
l Opportunities for continuing education.


Supervises 10-20 employees within unit of hospital business office. Duties vary by unit but may include billing/collection of medical charges, posting payments/adjustments/denials/refunds, or support of Medicaid/Medicare Logs. Manager takes an active, leadership role in:

Strategic Planning/Goal-Setting: Develops strategic plans and goals/outcomes for unit. Develops policies and procedures to achieve the goals.

Human Resources: Determines number of employees and skill-set needed by their employees. Interviews and selects employees to fill positions. Trains and develops employees. Monitors adherence to personnel policies/procedures and employees performance, implements progressive disciplinary actions, and performs evaluations of employees. Assures adequate number of qualified employees are available to successfully achieve the Units responsibilities.

Monitoring/Problem Solving: Identifies key performance indicators and develops measurement/monitoring/reporting tools.. Identifies when deviations occur from the desired outcome and understands the cause. Leads or is an active participant in the effort of resolving the problem.

Systems Knowledge/Development: Primary responsible party for development, implementation, enhancement, and maintenance of the software important to their unit.

Program/Legal/Regulatory Knowledge and Compliance: Supervisor is the expert in statutory/regulatory requirements related to their area. Ensures procedures and systems are compliant with the requirements.

Communication/Relations: Work effectively with their staff, with their fellow supervisors, with the Director and Vice President, other departments, external vendors, and payers. Supervisors must initiate and cultivate these relationships in addition to being approachable.

Job Requirements
Education: Bachelor's Degree in Business Administration, Finance or related field, plus three years of progressive experience in one or more of the following: Clerical, Data Entry, Insurance, Medicare or Medicaid, Customer Service or Collections, OR High School Diploma plus seven years of related experience. Supervisory experience and/or Medical Business Office Experience Preferred.

Experience: Supervisory experience and/or Medical Business Office Experience Preferred

Special Skills: (typing, data entry, word processing etc.) Experience with Microsoft Office applications preferred

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