Avaya Technical Support Specialist


Avaya Technical Support Specialist

? Providing technical support, both remotely and onsite, for field technicians as well as end users
? Documenting call notes and resolutions
? Coordinating telephony implementations
? Pre-sales technical support
? Traditional as well as VoIP network implementation and troubleshooting
? Models appropriate behavior in regards to Optus? Core Values and supports Optus? team approach to Quality.

? High school degree, a college degree is preferred
? Telephony background and a minimum of 3 years on-the-job experience
? Experience and certifications installing and troubleshooting Avaya IPOffice systems is required
? Additional experience and certifications installing and troubleshooting Nortel BCM systems is preferred
? Applicant must be proficient with the use of Microsoft Word, Excel, PowerPoint, Visio, and Outlook
? Must be a team player with a positive attitude and able to demonstrate excellent customer service
? Strong written and verbal communication skills, a keen attention to detail and great organizational habits are also required
? This position requires the successful candidate to be able to multi-task, work within externally developed deadlines, and respond promptly and efficiently to change.

PHYSICAL DEMANDS/WORKING CONDITIONS: Up to 25% travel to off-site locations. Ability to read, write, and communicate both orally and written to external and internal customers and employees. Normal vision and normal hearing with or without correction. Ability to lift and/or carry up to 25 lbs., periodically, throughout workday. Ability to stand, walk, climb stairs, sit in one place, squat and kneel continuously throughout day. Ability to reach, bend, and twist continuously throughout day. Ability to use hands and feet together for repetitive, coordinated motions. Ability to use hands for gripping and squeezing, as well as repetitive hand and wrist motions. Ability to work together effectively and professionally with internal and external customers. Ability to communicate verbally through use of phone, e-mail, and fax systems continuously throughout day. Must have the ability to prioritize projects in order of importance and the ability to change from one project to another at a moments notice. Ability to drive for business purposes and maintain a good driving record.

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