Managed Services Support Engineer

Description:

Description:

Provide first tier of end-user support for clients with managed support contracts. Diagnose and resolve technical issues over the phone and by using advanced remote management tools.

Essential Job Functions:

Excellent remote troubleshooting and communication skills. Troubleshoot, monitor, and maintain computer networks. Experience with the following technologies required: Window XP & Windows 7 desktop operating system; Basic administration of Windows 2003 & 2008 servers; as well as Microsoft Office, LAN/WAN and basic network troubleshooting and problem solving. Familiarity with email server and client technology, spam filtering technology, and Microsoft Active Directory administration.

Certifications/Experience:

Recent graduate with applicable degree or 1+ years of experience working in similar field. Microsoft, Cisco, VMware Certifications highly regarded.

• Exceptional analytical and problem solving skills
• Exceptional verbal and written skills
• Attention to detail and a sense of urgency
• Ability to simultaneously manage several tasks
• Strong research and consultative skills

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