Premium Billing Analyst


To learn more or to apply, please visit our website at .

Located in the heart of West Little Rock, Transamerica Employee Benefits is the administrative office of Transamerica Life Insurance Company responsible for the creation, implementation, marketing and administration of a broad range of insurance products offered by companies to their employees.

Better still, Transamerica Employee Benefits is a fun-filled, family friendly workplace where you can realize your potential through employee development, as well as be recognized and compensated for your contributions to the success of our business within the growing voluntary benefits marketplace.

This position is responsible for a range of services to process insurance premium payments and maintain accurate policy records. This includes applying premium payments, maintaining policyholder data, and processing premium-related policy changes which includes:

• Processing all types of maintenance and premium transactions related to billable policies including but not limited to terminations/cancellations, reversing and applying premium, issuing refunds, researching and resolving issues related to billing/premium/coverage discrepancies within the applicable billing cycle.
• Prompt and accurate reconciliation and posting of employer/employee payments via paper or electronic remittance and billing maintenance/suspense resolution within established service levels and turnaround standards.
• Generating correspondence and perform multiple functions related to billing/policy changes to include interpreting policy language for portability/continuation/conversion, etc.
• Initiate requests to other departments and external customers to resolve or correct billing/premium/coverage discrepancies and will be responsible for timely follow-up on requests to proactively resolve issues and communicate resolution to the customer and the necessary parties involved.
• Reviewing and researching items on system generated exception reports to clear outstanding suspense or resolve past due policies/groups.
• Import premium files and process maintenance files received from our electronic customers.
• May be responsible for ongoing communication via phone or email with our customers (electronic or web customers, third party administrators, agents, employers, etc.) to initiate file exchange, follow-up on missing files or file errors, process file and coordinate file processes; contact new groups to setup and explain our billing/premium process; and investigating and resolving issues related to returned checks, delinquent accounts, misapplied premiums, and other discrepancies.
• Other duties as assigned based on divisional needs.

• High school diploma or equivalent
• Proficient and accurate data entry skills
• Strong analytical and problem solving ability
• Ability to execute auditing fundamentals
• Ability to work independently and meet deadlines
• Strong written and verbal communication skills
• Strong mathematical aptitude
• PC Proficiency (MS Word, Excel)
• Insurance billing experience preferred.
• 3+ years of accounting experience preferred.
• Strong working knowledge and understanding of payroll processing preferred.
We offer an excellent benefits package, including health, dental and vision coverage within 30 days of employment, 401k/pension/stock plans, paid holidays, company paid life insurance, tuition reimbursement, and business casual attire.


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