Claims Supervisor


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Claims Supervisor - 1300026Z

Located in the heart of West Little Rock, Transamerica Employee Benefits is the administrative office of Transamerica Life Insurance Company responsible for the creation, implementation, marketing and administration of a broad range of insurance products offered by companies to their employees.

Better still, Transamerica Employee Benefits is a fun-filled, family friendly workplace where you can realize your potential through employee development, as well as be recognized and compensated for your contributions to the success of our business within the growing voluntary benefits marketplace.

Primary Purpose:

First line supervisor responsible for the activities and personnel of the claims area. Controls work procedures. Provides guidance regarding claims policy.

Primary Duties & Responsibilities

Responsible for the end-results achieved through direct report's work performance
Participates in analysis and decisions for denial or payment of claims, and other audits internal and external
Responsible for the oversight of the claims process, including annual audits for Third Party administrators currently processing claims.
Works jointly with staff on performance by developing skills, increasing knowledge, setting objectives, and monitoring progress and providing feedback.
Coordinates resources and creates methods to ensure production measures are met within established targets.
Participates in continuing education to remain current on industry trends and systems enhancements.
Possess a thorough knowledge of policies and benefits and build plans to facilitate auto adjudication of claims.
Be familiar with system processes and act as the subject matter expert and claims resource on system conversions.
Required Qualifications

Associate’s degree or equivalent work experience required.
Minimum of 3 years of experience in claims.
Preferred Qualifications

3-5 years management experience
Bachelors degree preferred.
Above average communication skills, excellent problem solving and analytical skills.
Ability to manage multiple tasks.
Evidence of management potential.
Ability to work under pressure.
Good decision making skills.
Demonstrated ability to grasp technical and complex concepts and be explain these clearly to subordinates and internal and external customers


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