E Banking Fraud Analyst

Description:

For more details and to apply, please visit our website at: my100bank.com/careers

GENERAL DESCRIPTION OF POSITION
Researches and monitors suspicious activity on Check Cards and ATM cards and contacts customers to verify transactions. Works fraud related reports as well as assists in rule creation to detect and prevent fraudulent transactions by performing the following duties.
Will perform wire callback for all non-present customer transactions.

ESSENTIAL DUTIES AND RESPONSIBILITIES
1. Develops an understanding of the Electronic Banking environment, basic dispute process and fraud Monitors cardholder transactions via the current fraud system to prevent card fraud including lost, stolen, counterfeit, ATM and internet/phone fraud. This duty is performed as needed, about 10% of the time.

2. Contacts customers with suspicious activity to verify transactions and if fraud is confirmed, assists customer to initiate dispute process. This duty is performed daily, about 10% of the time.

3. Researches fraud patterns by tracking confirmed fraud transactions using Excel and other programs to develop rules to detect and prevent fraud. This duty is performed daily, about 10% of the time.

4. Works with daily fraud reports and compromise alerts to track and prevent fraud. This duty is performed daily, about 25% of the time.

5. Stays current on news alerts and other fraud related articles. This duty is performed as needed, about 10% of the time.

6. Provides customer service via phone and email to branches and customers. This duty is performed daily, about 10% of the time.

7. Completes required BSA/AML training and other compliance training as assigned. This duty is performed annually.

8. Contact customers on non-present wires for callback verification. This duty is performed daily, about 35% of the time.

9. Serves as the department assistance. This duty is performed daily, about 10% of the time.

10. Perform any other related duties as required or assigned.


For more details and to apply, please visit our website at: my100bank.com/careers

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