Collections Specialist

Description:

Work Monday-Friday, 3 days work 8-5, 2 days work 11am-8pm
Contact customers to resolve delinquent status of account according to company policy or to recover unpaid balances on previously charged off account(s) including establishing and maintaining payment schedules.
Confirm payment or negotiate payment arrangement. Research any discrepancies.
Document account information and payment arrangements on the computer.
Process or forward any ?after call? work-related requests accurately and in a timely manner.
Make pertinent and clear notations on the account, using grammatically correct and understandable language.
Conduct all conversations in a clear, friendly, and professional manner.
Verify all personal identifying information.
Use Microsoft programs and client-specific database to review the accounts for any previous notations and to find answers to questions.
When circumstances indicate, communicate with appropriate offices for follow up.
Maintain strict confidentiality with customer account information.
Complete phone calls to meet required performance standards.
Keep abreast of developments affecting customer service by reading daily updates.
Candidates must have at least GED/High School diploma
Typing 25 wpm Data Entry 5600 KPH

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