Program Eligibility Supervisor-22101647


The Arkansas Department of Human Services (DHS) is the state's largest agency with 7,500 employees working in 86 county offices serving more than one million people. Employees work in 11 major divisions and five support offices headquartered in Little Rock to provide services to Arkansan’s. DHS is currently seeking to fill the position of Program Eligibility Supervisor in Mountain Home, AR.

The Program Eligibility Supervisor is responsible for supervising the activities of an eligibility program staff. This position is governed by state and federal laws and agency/institution policy. This position:

Provides supervision of subordinate staff by establishing work schedules, assigning specific duties, monitoring and reviewing work, evaluating performance, and ensuring adherence to instructions, deadlines, and delivery of services to clients.
Monitors and prepares weekly performance reports on staff's workload, including the number of hours worked and quantity of determinations adjudicated.
Prepares training materials and presents necessary training to update staff on development plans, as needed, ensuring staff enrollment in appropriate training.
Resolves procedural problems encountered by subordinates to maintain standard of quality and provides direction in difficult cases.
Attends and conducts staff meetings to review policy, discuss policy clarifications, and resolve problems. Investigates issues and makes determinations.
Performs other duties as assigned.

The formal education equivalent of a bachelor's degree in psychology, sociology or a related field; plus three years of experience in determining eligibility for social service programs, including one year in a supervisory or leadership capacity within the program. Additional requirements determined by the agency for recruiting purposes require review and approval by the Office of Personnel Management.


Education: The formal education equivalent of a bachelor's degree in psychology, sociology, social work, business, public administration, or a related field

Experience: Four (4) years of experience in determining eligibility for social programs including three (3) years’ experience in determining eligibility for SNAP and/or Medicaid and

Supervisory experience: Three (3) years in a supervisory or leadership capacity in social service programs

Position number: 22101647

Closing Date: May 21 , 2018


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