Is Your Business Winning the 'ZMOT'? (Publisher's Note) by Jeff Hankins Posted 4/23/2012 12:00 am Updated 6 years ago We have indeed changed. I engaged in a retailing phenomenon the other day and didn't realize that I was part of a revolutionary shift in buying decisions. Want the Full Article? Get Unlimited Archive Access for $19.95 per Year Readers must pay to access articles older than 15 days. Articles newer than 15 days are not included in this offer. Purchase Now Already have archive access? Login to view this article.