Posted 1/11/2010 12:00 am
Updated 2 years ago
Another northwest Arkansas company now is regretting its decision to hire Ross Systems Inc. of Atlanta for computer service.
Advanced Environmental Recycling Technologies Inc. of Springdale said in a lawsuit in U.S. District Court in Fayetteville that Ross didn't deliver on its promise to overhaul AERT's computer system.
AERT, which manufactures wood and plastic composite decking, hired Ross at the end of 2006 and was told the total cost of the software, training and implementation would not exceed $552,600, according to the lawsuit.
As of Oct. 31, though, the implementation cost was more than $1 million over budget, AERT said. AERT employees also performed the implementation services that Ross didn't or that Ross did wrong, according to the lawsuit.
AERT is suing for deceit and deceptive trade practices and is seeking an unspecified amount of damages.
In court filings, Ross denied the allegations and has filed a counterclaim against AERT. Ross said that AERT requested a number of modifications to the contract, which raised the price. Ross said AERT owes it money, but the counterclaim didn't say how much.
John Trice of Fayetteville, an attorney for Ross, declined to comment on the case.
In November, Hanna's Candle Co. of Fayetteville sued Ross because the software the candle company bought didn't work as promised, according to Hanna's lawsuit filed in U.S. District Court in Fayetteville.
Hanna's is suing for an unspecified amount of damages for deceit and deceptive trade practices.
Ross denied the allegations in the lawsuit and filed a counterclaim against Hanna's. Ross said in the lawsuit that Hanna's owed it for services, but the lawsuit didn't list the amount owed.