Health Care and Efficiency (Gwen Moritz Editor's Note) by Gwen Moritz Posted 9/3/2012 12:00 am Updated 5 years ago Adopting best practices on routine procedures, focusing on the customer experience and using market forces to control costs makes perfect sense for the health care industry. Want the Full Article? Get Unlimited Archive Access for $19.95 per Year Readers must pay to access stories older than 15 days. Purchase Now Already have archive access? Login to view this article.