by Eric Monson
Posted 11/25/2013 12:00 am
Total Telcom, one of Little Rock’s newest telecom companies, is rooted in security technology.
Dennis Simpson and Thadd Brooks, the owners of the Arch Street security company Total Tech, had telephony software and hardware already online for the cellular alarm systems they install, and realized there was yet another opportunity at hand. With Total Telcom, they are using their telephony resources to offer VoIP — Voice over Internet Protocol — to local small businesses and homes. Their office space, less than 600 SF, reflects the new nature of localized telecom in which servers can be located in secure data centers across the country.
Simpson and Brooks have worked together for more than 10 years, starting at Wired! Technology Partners in North Little Rock, which Simpson founded. With 45 years of technical experience between them, Simpson and Brooks felt comfortable self-financing this new venture. Simpson in particular comes from a long history of entrepreneurism. He started Best Printing in Little Rock with his father, Eulan, back in 1983 before becoming a “technology nomad” and moving into IT in 1992.
Total Telcom offers a variety of services, ranging from a simple month-to-month VoIP line for $15 to installing an entirely new digital phone system for their clients. According to Simpson, they are able to offer low prices because VoIP allows them to bypass many of the third parties involved in the traditional telecom model.
As the business grows, they expect to hire at least one full-time technician to provide VoIP support. Simpson said their goal is to give small businesses the kind of telephony discounts that typically have been reserved for large institutions that use their size for leverage.