Customer Service Key to Fighting Online Sales by Mark Friedman Posted 3/3/2014 12:00 am While some retailers are happy with the growth of online sales, it's not good news for everyone. Want the Full Article? Get Unlimited Archive Access for $19.95 per Year Readers must pay to access articles older than 15 days. Articles newer than 15 days are not included in this offer. Purchase Now Already have archive access? Login to view this article.