Banking Branch Manager

Company: Western Federal Credit Union

Updated: 6/14/2013

Description:

Western is looking for talented, energetic, service-oriented people to join our team! Are You… - Friendly? - Down-to-earth? - Interested in a long-term career? - Passionate about helping people meet their financial goals? - Goal oriented? …Then Western is Looking for You! When you work for Western Federal Credit Union, you will join a team of talented professionals who are passionate about teamwork, outstanding service, and who embrace the opportunity to take charge of their careers. You’ll join an organization with a solid foundation - we’ve been serving members for over 60 years with a commitment that is unparalleled. We are performance driven and look to our team to drive Western Federal Credit Union to even greater heights. Western is seeking a Branch Manager for a location in Rogers. Responsibilities include: - Leading a team of sales and service professionals to meet and exceed sales goals and customer satisfaction goals - Supervising and coaching teams on the proper behaviors, sales techniques, service expectations and compliance guidelines - Supervise, coach, and develop tellers and New Account/Lending staff regarding policies, procedures, products, systems and banking transactions - Managing difficult situations with customers and providing them with a resolution, information or additional options - Directly working with customers to build relationships, uncover and satisfy their needs through the referring of financial products and services - Spending a majority of the time on the lobby floor, greeting customers, directing them to the appropriate area of the branch and ensuring customer needs are met - Ensuring the audit/compliance procedures of the branch are followed - Foster a team environment in which all employees can perform to their full potential Job Requirements: Requirements include: - Five years branch management experience leading and managing a sales team - Leadership – believes in sales and service process, executes above peers, regularly goes above and beyond, consistent willingness to assist others - Ability to coach and mentor branch staff to perform above job performance expectations - Extensive experience with customer contact and ongoing customer relationships - Strong probing, communication, analytical, problem solving, and decision making skills to effectively uncover and resolve complex customer and employee issues - Ability to quickly and independently interpret and apply regulations, policies, and directives - Possess an enthusiastic and professional attitude - Excellent written and verbal communication skills - Proficiency with all Microsoft applications - High School Diploma with a bachelors degree preferred - Ability to work all branch hours Excellent Benefits Package Includes: - Medical , Prescription, Dental, Vision, and Life Insurance effective on your date of hire - Paid vacation, sick, and personal time as well as Holidays - 401k Plan with employer match - Defined Pension Plan fully funded by Western - Employee Assistance Program - Tuition reimbursement that covers 100% of tuition and books for approved programs - Credit Union membership for you and your family Western is proud to be an equal-opportunity employer. For more information on Western, visit us at www.western.org