Reservations Coordinator (2013005)

Company: Heifer International

Updated: 1/14/2014

Description: This position will remain open until July 22, 2013 or when 200 applications have been received, whichever comes first. Function: Facilitate program reservations, inquiries or rentals of Heifer Village facility on a daily basis. Required Skills Responsibilities: Create a high touch customer service environment to introduce guests to the work of Heifer International through relationship development with teachers, tour leaders and the general public. Solicit potential rental groups through outside calls, phone calls and email. Maintain a thorough and accurate database of contacts, scheduling and programs taking place at Heifer Village and other spaces within headquarters (HQ) as assigned. This will include encumbering equipment, personnel and other resources required to support a particular program. Maintain a high level of communication concerning the program schedule and needs to assure timely and accurate delivery of educational programs, rental and special events. Work in partnership with Heifer’s contracted food service vendor to supply excellent customer service for rental and internal meeting groups. Provide on-site support to internal and external rental groups during their event. Coordinate and/or assist with special projects (mailings, special events, training sessions, sign-up sheets, certificates for participants/volunteers, etc.). Assist in the preparation of facilities for special events and rentals, including but not limited to greeting, room setup, and room clean up. Work with assigned volunteers as needed. Work collaboratively with Learning Center counterparts at Heifer Ranch and Heifer Farm, serving as backup for other centers as required. May perform other job-related responsibilities as assigned. Experience Required Minimum Requirements: Bachelor’s degree plus two (2) years’ job-related experience. OR High school diploma/GED plus six (6) years’ job-related experience. Most Critical Proficiencies: Commitment to providing high level of customer service. Demonstrated knowledge of or prior experience/skills in sales and events preferred. Familiarity with Internet usage as a research tool. Demonstrated knowledge of computer programs and non-profit databases. Microsoft Office Suite experience preferred. Strong analytical skills. Problem solving, managerial, and leadership skills. Essential Job Functions and Physical Demands: Ability to communicate clearly to a variety of colleagues and constituents, all levels, in both oral and written communication via phone, email or in person. Producing and presenting reports in a well-designed and attractive format with superior attention to detail. Willingness and ability to work occasional weekends, after-hours and holidays as required. Ability to work with sensitive information and to maintain confidentiality. Excellent organizational skills including attention to detail and ability to manage multiple projects simultaneously. Working at a computer for extended periods of time. Ability to lift from floor to waist and carry up to 20 pounds (9 kilograms) within buildings and between buildings on the headquarters campus. Ability to work on an infrequent basis in outdoor temperatures as needed.

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