Benchmark Winner: Publishing Concepts Inc. Thrives on Values

Benchmark Winner: Publishing Concepts Inc. Thrives on Values

Publishing Concepts Inc. is the first to admit it’s not a big company. In fact, that awareness is what influences the company culture.

But regardless of its size, PCI always starts the day with a wow.

At 8:30 a.m. each day, there is a companywide business update with discussions about the previous day’s business results and recognition of those who have helped someone or done an outstanding job.

PCI calls it sharing “Wow” stories.

It is a daily demonstration of PCI’s values, toward both its clients and employees, and a flash of insight into what makes the company successful in what it does.

Founded in 1921, PCI is a family-owned, Dallas-based data collection, fundraising and directory publishing service that connects alumni from a range of organizations including major universities, branches of the military, lodges, civic organizations and many more.

PCI’s Little Rock office employs 337 and adheres to the values and concept of servant leadership that make up the company’s foundation. In its almost 100 years in business, PCI hasn’t strayed from its successful formula.

Drew Clancy is the company’s engaged and personable third-generation CEO who inspires the goal: “Not to be the biggest, but the best.” PCI strives to maintain a company where people work to realize their potential.

This goal has been the catalyst for the creation of the workplace culture that PCI refers to as “not the big company.”

Big On Associates

“Not the big company” is comprised of PCI’s seven values and client promises delivered in an atmosphere of servant leadership.

The values were crafted by all associates in sessions led by the CEO. Transparency is an important part of the company culture. In addition to the morning meeting and “Wow” stories, there is a PCI Cares fund that is funded by associates to help their peers in times of need.

PCI has four career investment discussions (CID) a year to make sure it is helping employees achieve their goals or career dreams. The CEO also conducts two skip level meetings a year with all associates.

PCI’s foundation of servant leadership is discussed on day one of employment and the company has made a commitment to have every associate receive training in what this is and how they can contribute daily.

Staying in touch and listening to associates across the organization creates a culture of inclusion and success for everyone.

Clients First

PCI is passionate about helping its college, university and association clients engage their alumni and members to create long-lasting connections so they can fulfill their mission of educating the nation’s future generations.

PCI accomplishes this by partnering with clients to gather their constituent data to update their alumni directories.The company then designs and publishes those directories, creates and manages dynamic online communities and implements fundraising activities.

Associates are empowered to go above and beyond in doing whatever it takes to satisfy the clients’ needs. PCI recognizes and celebrates their innovation and great service every day. The value of leading with a servant’s heart puts associates at the forefront of the strategy of the company. Because of this, the associate’s success leads to the success of customers and clients.

Recognition and Fun

PCI shows its gratitude to associates and its concern for their well-being with recognitions and benefits.

The online program You Earned It gives any associate a chance to “High Five” someone for a job well done, special customer service or in recognition of birthdays or anniversaries. Points can be given or earned to exchange for gifts.

PCI has additional offerings of life insurance and supplemental programs such as cancer care, medical bridge, legal coverage, Employee Assistance Programs, Teladoc telemedicine program with no copay and marketplace chaplains.

During quarterly business meetings, PCI recognizes the highest sales achievers as well as peer nominated individuals who represent the company values.

Flexible work schedules allow people to work at home if needed or stay home to take care of sick kids. Managers connect with associates daily to see how they are doing or to send a friendly message.

From Hawaiian shirts and ice cream to pizza parties and contests, PCI fosters a relaxed and upbeat atmosphere that helps bust stress, promote morale and ensure that associates and employees are in the best frame of mind to attend to clients’ needs.

• Cube areas are decorated to honor  each upcoming holiday and celebration. Pizza and hot dog parties happen regularly and the popcorn machine is ready at any time.

• PCI has a companywide Step Challenge to kick off its wellness and summer celebration, which includes crazy hat contests, a best decorated flip-flop contest, Bermuda shorts Fridays and Hawaiian shirt day.

• The year-end Share the Wealth program includes off-site holiday luncheons where the CEO wears his green holiday suit and passes out year-end bonuses to every employee. The amount is based on how well the company performed during the year.

• The PCI production department has a weekly 30-minute meeting exclusively for fun activities which may include a game or watching a video, among other things.

• The PCI Fun Committee organizes monthly events like ice cream socials, pizza parties and holiday events.

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