As the only general acute care hospital in Jefferson County, Jefferson Regional Medical Center serves residents of an area that includes Cleveland, Jefferson and Lincoln counties (primary service area) and Arkansas, Ashley, Bradley, Chicot, Dallas, Desha, Drew and Grant counties (secondary service area).
Approximately 65% of JRMC’s patients originate from its primary service area with 35% originating from the secondary service area.
Located in Pine Bluff, Jefferson Regional serves as a regional referral center for a large geographic area. It is also the region with the most economically distressed population. Jefferson Regional is meeting both issues head on.
When Brian Thomas became Jefferson Regional’s president and CEO in 2017, transforming the JRMC culture was at the top of his goals. Based on the theory that satisfied patients begin with satisfied employees, the evolution began to refine and revolutionize the Jefferson Regional experience.
Initiatives included employee surveys and communications training which helped raise employee satisfaction scores from 27% to 91% over two years.
Always looking to deliver the quality health care the region demands, Jefferson Regional has regularly invested in state-of-the-art technology and recruitment of top professionals.
Located in the gateway to the Arkansas Delta, Jefferson Regional serves an area where poverty is widespread, making health care outreach in rural areas important. Physicians hold clinics in a number of communities and, over the past decade, Jefferson Regional has expanded its physician practice network responsibilities from seven specialties with 17 providers to 19 specialties with 70 providers.
In order to maintain that level of service, Jefferson Regional has focused on partnerships. Arkansas Urology and Arkansas Children’s are the most recent additions to Jefferson Regional’s list of health care partners.
Program expansion that includes oncology services and a $180 million modernization project are in the works.
After spending more than a century as the beating heart of health care in southeast Arkansas, Jefferson Regional is uniquely specialized to provide care centered in the Delta.