Entergy Arkansas Suspends Shutoffs


Entergy Arkansas Suspends Shutoffs

Entergy Arkansas, the state’s largest electric utility with 700,000 meters, pledged to help customers keep the lights on during the COVID-19 crisis, halting shutoffs for nonpayment and moving to "protect our customers and workforce," the company said in a statement.

"With the support of our regulators we will temporarily suspend customer disconnects as we continue to monitor the situation until further notice," the company said Monday.

"Our operations and facilities remain safe, secure and stable, and there is currently no impact on the delivery of energy to our customers," Entergy said, adding that it emergency plans were "specifically designed for these types of situations."

The utility said it is following official public health recommendations and lowering the density of people at company sites, making temporary telecommuting for employees not required at facilities. Air travel is largely restricted, and Entergy is working closely with suppliers to keep goods and services flowing to the utility.