First Service Bank is a family owned and operated bank in which the team culture creates a fun and enjoyable work environment with a rich benefits package, making it a sought after place for employment. The organization fosters an environment that builds relationships with its customers as well as with its associates and considers associates’ families team members as well.
The company hosts several family events with food, games and prizes each year that celebrate successes and a part of it while investing in work-life balance. The bank’s culture team visits branches, providing meals and games to boost morale and keep work fun, and the “Hoopla Team” keeps people abreast of the company culture while devising unique events for entertainment.
Due to the COVID-19 pandemic, First Service has utilized more WebEx and has begun using Zoom for various meetings, including, but not limited to, interviews, board meetings and regional meetings.
Bank locations provide refreshments such as Sonic drinks and morning coffee each week to reward teams for hard work.
The bank has introduced an emergency paid sick leave policy, based on the Families First Coronavirus Response Act, providing up to 80 hours of emergency paid sick leave.
The customer care call center and video teller center employees are now working from the centralized care center, and some are now working from their “home branch” location in the field. This has afforded First Service the opportunity to have a wider array of employees staffing the call center.
There are individual and branch recognition awards, and employees enjoy team building, fitness challenges, the Christmas party and quarterly celebrations.
DID YOU KNOW?
The Emmerich Group recognized First Service Bank with a Banky Award for the top performing community bank.
See more of this year’s BEST PLACES TO WORK.
A supplement to Arkansas Business