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Entergy Promotes Considine to Customer Service Post

2 min read

Michael Considine of Entergy Arkansas is taking over as director of customer service for the investor-owned electric utility’s central region in Little Rock, where he will oversee engineering, customer service and distribution for Pulaski, Saline and Lonoke counties.

Considine, an Arkansas Business 40 Under 40 honoree earlier this year, had been finance director at Entergy Arkansas, which serves some 700,000 customers in 63 Arkansas counties, since 2014. An Indiana native, Considine grew up in Magnolia, where his father ran the Firestone Tire & Rubber plant. He worked for Alltel in corporate accounting and financial planning before joining Entergy in 2001.

“I love my work not just for itself, but for what Entergy provides,” he told Arkansas Business in May. “We provide an essential service, and we do that reliably and safely and at a cost people can afford. I do get passionate about that part.”

Considine is moving up after the promotion of Melanie Taylor to her new post as vice president of customer service. Taylor described him as “a proven leader with a strong skill set” and experience in Entergy management. “Michael’s prior experiences are outside of customer service, but he’s demonstrated that it’s always about the customers we serve, and he will continue to put them first.”

An accounting graduate of Louisiana Tech University in Ruston, Considine started with Entergy in Pine Bluff as a transmission business analyst, then spent six years in roles supporting all of Entergy’s regulated operating companies, including Entergy Arkansas. He also led the regulatory accounting unit, which oversees all filings before state and federal regulatory bodies.

“I’m looking forward to working with this dedicated group of professionals” in customer service, Considine said. “The folks who work in the field every day know their craft so well.”

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