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LATEST ARTICLES BY Craig Douglass

Recycling Is Economic Development (Craig Douglass Commentary)

Recycling’s benefits go well beyond the environment. There are economic benefits too.

Toward Better Customer Service (Craig Douglass On Consumers)

To better serve consumers, leaders need to decide between transactional leadership and transformational leadership. There is a difference.

An Endless Loop (Craig Douglass On Consumers)

Making recycling more relevant to everyday consumers requires information, education and messaging appealing to economic interests.

Master and Commander (Craig Douglass On Consumers)

Ukraine’s sense of self, the cohesiveness of its people and the loyalty to Ukrainian leadership are nothing less than inspiring.

The Consumer’s Political Influence (Craig Douglass On Consumers)

Just one segment of consumerism, political consumers are defined as those who purchase or choose not to purchase for political reasons certain goods and services.

Competitor! Competitor! Competitor! (Craig Douglass On Consumers)

As the New Year begins, let’s make sure others know Arkansas is truly a competitor.

The Cost of Today (Craig Douglass On Consumers)

While the natural tendency toward inflation is to find someone to blame, it seems to us we should be a little more appreciative of the cause. (We certainly know the effect.)

Supply and Demand and Choosiness (Craig Douglass On Consumers)

Supply and demand as a construct is a key model of economic theory, particularly when it comes to pricing goods and services.

Are You Really Glad I’m Here? (Craig Douglass On Consumers)

Whether it’s someone responsible for frontline reception, wait staff, retail associate (once called clerks) or a general customer service representative, behaviors, conduct, manners and simple etiquette have suffered greatly.

More or Less (Craig Douglass On Consumers)

Are staffing service industries doing more with less? Or is it doing less with less?

COVID & Consumer Common Sense (Craig Douglass On Consumers)

Effective communication designed to encourage consumers to make the desired decision is based on not telling them what you want but showing them how to get what they want.

Certain Unalienable Rights (Craig Douglass On Consumers)

The process by which government regulations are promulgated should be accompanied by not necessarily an economic impact statement, but a value-added statement — the value a regulation will add to the product or service.

Spending Billions Wisely (Craig Douglass On Consumers)

When it comes to money, particularly public money, priorities are essential. Setting a goal and laying a plan to achieve a specific outcome require priorities, participation, patience and proceeds.

Twelve Zeros (Craig Douglass On Consumers)

So, who wants to be a millionaire when there are billionaires?

Former President Bill Clinton and Vernon Jordan, former adviser to President Clinton, appear together in 2014 at the LBJ Presidential Library.

Arkansas Experience, National Influence (Craig Douglass On Consumers)

With his faith kept and his finish of a race well run, on March 1, Vernon Jordan has received exemplary eulogies, warm remembrances and laurels for his life, respect and admiration.

Coalition of the Willing (Craig Douglass On Consumers)

There’s a give-and-take at play in many consumer purchases, particularly when it comes to a product that has broad competition in the marketplace. It’s called the compromise effect.

The Power of Subtraction (Craig Douglass On Consumers)

The result of subtraction is called a “difference.” It’s what’s left when you take one quantity away from another. So, we suppose, subtraction results not only in a difference, but it also can make a difference.

Norms Blown to Smithereens (Craig Douglass On Consumers)

While the deadly viral pandemic is far more serious than a cartoon, the social and economic impact of COVID-19 has indeed reduced many norms to mere fragments: smithereens!

Orange Is the New Black (Craig Douglass On Consumers)

With apologies to author Piper Kerman, the Netflix comedy-drama’s title sums up this year’s holiday retail experience.

Voting in a One-Day Sale (Craig Douglass On Consumers)

Voting may be compared to consumer participation in a sales transaction. One can characterize the action of casting a vote as a one-day sale. All product promotion ultimately must culminate in the sale.