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Toward Better Customer Service (Craig Douglass On Consumers)

To better serve consumers, leaders need to decide between transactional leadership and transformational leadership. There is a difference.

A Spring In Our Step (Lance Turner Editor’s Note)

Regular check-ins provide opportunities to develop the strengths of your best people and can build affinity between employers and employees.

El Sur to Open Brick-and-Mortar Restaurant in SoMa

How sweet (and spicy) it is, friends.

An Endless Loop (Craig Douglass On Consumers)

Making recycling more relevant to everyday consumers requires information, education and messaging appealing to economic interests.

Energy / Investments / Manufacturing / Media & Marketing

Standard Lithium Bets Big on Arkansas (Lance Turner Editor’s Note)

A global conglomerate born from the oil industry is, like other big companies, investing more money domestically in greener, more sustainable forms of energy. read more >
The stage was set for some emerging themes at the March 9 Arkansas Business of the Year awards.
Agriculture & Poultry / Banking & Finance / Business Services / Construction / Education / Energy / Government & Politics / Health Care / Insurance / Investments / Legal / Manufacturing / Media & Marketing / Nonprofits / Public Companies / Real Estate / Restaurants & Food / Retail / Small Business / Tourism / Transportation

Highlight Reel (Lance Turner Editor’s Note)

A few themes emerged at the 34th Arkansas Business of the Year Awards. read more >
Business Services / Education / Insurance / Legal / Media & Marketing / Small Business

Building the Firewall (Lance Turner Editor’s Note)

While online scams and hacking have been around for decades, bad actors are becoming more sophisticated and scaling their operations to target more people. read more >
Education / Government & Politics / Manufacturing / Public Companies / Retail

An Easy Call (Lance Turner Editor’s Note)

Cutting ties with Russia after its unprovoked invasion of Ukraine has been an easier call for business, even those that might be excused for a moment of hesitation. read more >
Government & Politics / Media & Marketing

Master and Commander (Craig Douglass On Consumers)

Ukraine’s sense of self, the cohesiveness of its people and the loyalty to Ukrainian leadership are nothing less than inspiring. read more >
Education / Government & Politics / Health Care / Media & Marketing / Nonprofits / Public Companies / Restaurants & Food / Retail

The Consumer’s Political Influence (Craig Douglass On Consumers)

Just one segment of consumerism, political consumers are defined as those who purchase or choose not to purchase for political reasons certain goods and services. read more >
Agriculture & Poultry / Government & Politics / Health Care / Public Companies / Retail

The Search for Simple Solutions (Lance Turner Editor’s Note)

Two events last week showed lawmakers seeking simple solutions to complex problems. But as most business owners and managers know, there’s no such thing as a quick fix. read more >
Banking & Finance / Education / Government & Politics / Health Care / Manufacturing / Media & Marketing / Retail / Tourism / Transportation

Competitor! Competitor! Competitor! (Craig Douglass On Consumers)

As the New Year begins, let’s make sure others know Arkansas is truly a competitor. read more >
Banking & Finance / Government & Politics / Media & Marketing / Public Companies / Retail

The Cost of Today (Craig Douglass On Consumers)

While the natural tendency toward inflation is to find someone to blame, it seems to us we should be a little more appreciative of the cause. (We certainly know the effect.) read more >
Manufacturing / Media & Marketing / Public Companies / Retail / Small Business

Supply and Demand and Choosiness (Craig Douglass On Consumers)

Supply and demand as a construct is a key model of economic theory, particularly when it comes to pricing goods and services. read more >
Business Services / Education / Health Care / Nonprofits

Charting the Future of Hospitals (Lance Turner Editor’s Note)

For Arkansas hospitals, the new normal is coming quickly into view. read more >
Media & Marketing / Retail

Are You Really Glad I’m Here? (Craig Douglass On Consumers)

Whether it’s someone responsible for frontline reception, wait staff, retail associate (once called clerks) or a general customer service representative, behaviors, conduct, manners and simple etiquette have suffered greatly. read more >
Health Care / Media & Marketing / Restaurants & Food / Retail / Tourism

More or Less (Craig Douglass On Consumers)

Are staffing service industries doing more with less? Or is it doing less with less? read more >
Media & Marketing

Putting a Bow on 20 Years (Jim Karrh On Marketing)

It has been 20 years since I began writing this “Karrh on Marketing” column for Arkansas Business and plenty of acknowledgement is in order. For me, this overriding emotion is gratitude. read more >
The Federal Reserve Bank Building in Washington D.C.
Banking & Finance / Investments / Public Companies

Fed Discussed Pulling Back on Bond Purchases Later This Year

Federal Reserve officials last month discussed the idea of beginning to dial back their extraordinary support for the U.S. economy later this year, though they stopped short of a firm decision on a timetable. read more >
Government & Politics / Health Care / Media & Marketing

COVID & Consumer Common Sense (Craig Douglass On Consumers)

Effective communication designed to encourage consumers to make the desired decision is based on not telling them what you want but showing them how to get what they want. read more >
Arkansas Surgeon General Greg Bledsoe
Government & Politics / Health Care / Media & Marketing

Who Can We Blame This Time? (Gwen Moritz Editor’s Note)

Dr. Greg Bledsoe, the state’s surgeon general and Republican candidate for lieutenant governor, blames the current failure in public health outcomes on liberals. read more >
Legal / Media & Marketing

Officers of the Court (Gwen Moritz Editor’s Note)

For two and a half years, Jefferson County Circuit Judge Alex Guynn demonstrated compassion toward the family of a man who died of a fatal gunshot in a Jefferson County hunting lodge. Ultimately, he lost patience with “theatrics” and dismissed the Bakers’ attempt to use a civil court to reassign the blame for their son’s death. read more >
Government & Politics / Media & Marketing

Certain Unalienable Rights (Craig Douglass On Consumers)

The process by which government regulations are promulgated should be accompanied by not necessarily an economic impact statement, but a value-added statement — the value a regulation will add to the product or service. read more >
Government & Politics / Health Care / Manufacturing / Media & Marketing / Public Companies / Restaurants & Food / Retail

Famine, Then Feast (Gwen Moritz Editor’s Note)

I’m not sure I’ll live long enough to use up all the bottles of clear goo that have inexplicably multiplied at my house, on my desk, in my car and in my handbag. read more >