Allison Cox enjoys a work environment that ensures plenty of variety, challenges and change.
"I'm definitely in the right place for that," she said.
Cox started working for Alltel Corp. after graduating from Hendrix College in 1997. She had several leadership roles there, including recruiting and retention, human resources and compensation.
When Alltel spun off Windstream Corp. in 2006, Cox transitioned to the new company, taking on many of the same responsibilities she'd had at Alltel.
Since Windstream was formed, the company has gone through one merger and five acquisitions, she said. Integrating new companies is "always very difficult, but fortunately we do that very well."
Retaining call center employees can also be challenging, but Cox and her colleagues put together a plan that addressed many of the employees' issues and helped lower annual turnover at Windstream's residential call center in Charlotte, N.C., from 52 percent in 2008 to 28 percent in 2009.
Cox has volunteered with several area nonprofits, including Susan G. Komen Race for the Cure, City Year Little Rock/North Little Rock and the American Heart Association.
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