Operations Director


In order to be considered for this position, please apply via our website, arkansasfoodbank.org/about-us/arkansas-rice-depot-info/careers-job-opportunities.

Arkansas is consistently among the states with the highest rates of food insecurity in the U.S., with 19.7% of Arkansans not knowing where their next meal is coming from. The Arkansas Foodbank is the state’s largest non-governmental provider of emergency food aid. The Foodbank provides high quality, safe, healthy food to a network of about 300 food pantries and other hunger relief agencies in 33 counties in central and south Arkansas. Of the 280,000 clients we serve; 33% are children under age 18 and 11% are seniors over age 60. We distribute enough food for 67,000 meals a day and 2.1 million visits a year.

We are currently seeking an Operations Director who under the direction of the Chief Operations Officer, provides vision, direction, and oversight for Warehouse, Inventory Control, Transportation, Employee and Food Safety, and Sanitation. This person will play a strategic leadership role while working tactically to motivate his/her teams.

Position Summary:

The Operations Director will report to the Chief Operations Officer and have the following essential duties and responsibilities:

Oversee all activities within the warehouse.
Maintain warehouse in a manner that ensures compliance with external regulatory bodies, including, but not limited to OSHA regulations, and guarantees integrity and accountability of inventory. Responsible for maintaining an audit ready facility at all times.
Plan and monitor appropriate activities within the warehouse in accordance with regulations, applicable laws, and AF policies and procedures.
Plan, develop, and implement a warehouse safety program.
Develop key performance indicators to measure the effectiveness of the warehouse operation.
Develop and maintain a working knowledge of Warehouse Management systems and other associated SOP’s, providing staff training as needed.
2. Provide oversight and direction to the Inventory Control department.

Provide expertise in the development and implementation of inventory policies, problem solving, goals, and performance measures.
Establish best-practice inventory measures including tracking, reporting, root-cause analysis, and correction of the causes of inventory inaccuracy.
Evaluate and ensure loss prevention and security guidelines that minimize inventory shrinkage and profit loss.
Identify, maintain, and monitor inventory control methodologies for continuous improvement.
3. Oversee all transportation needs and product deliveries.

Evaluate existing transportation and delivery framework (equipment, processes, people, technology, etc.) to understand how we can improve and build on the existing system.
Evaluate current systems, procedures and develop/implement appropriate metrics routinely to measure statistics and progress in all functional areas of transportation and delivery.
Provide transportation support and assistance to customers as needed.
4. Oversee food safety programs ensuring quality control measures is practical and functional always.

Ensure adequate training of appropriate personnel and volunteers in food safety policies and procedures.
5. Oversee building maintenance and cleanliness.

Oversee preventive maintenance programs.
Inspect and evaluate physical condition of establishment for program compliance, i.e. safety, quality, and service.
Inspect work performed to ensure that it meets specifications and established standards.
6. Effectively manage personnel issues such as the recruitment, training, and discipline of staff

Develop team to solve day-to-day operational issues and reach short- and long-term performance goals.
Empower direct reports to make their own decisions and run their own departments.
Establish clear performance and behavioral expectations for all employees.
Education and/or Experience:

The candidate or employee should have the equivalent of a Bachelor’s Degree from a college or university accredited by an organization recognized by the Council for Higher Education Accreditation (CHEA) preferably in Operations Management, Business, Supply Chain Management, Project Management or a related field and five years of related experience. The following are acceptable to substitute for the Bachelor’s degree and five years of experience:

Associates Degree from a college or university accredited by an organization recognized by the Council for Higher Education Accreditation (CHEA) preferably in Operations Management, Business, Supply Chain Management, Project Management or a related field or a related field and seven years of related experience.
High School Diploma or GED and nine of related experience.
Minimum five (5) years management experience.

Knowledge, Skills, Abilities and Other Characteristics:

Working knowledge of DOT and OSHA regulatory requirements.
Current, valid Arkansas driver’s license and proof of insurance; CDL preferred.
Proficient in MS Office: i.e. Word, Excel and Outlook.
Excellent verbal and written communication skills.
Strong interpersonal skills, good time management.
Strong organizational skills, ability to multi-task and strong problem solving skills.
Ability to interact effectively with individuals of diverse backgrounds, experiences, and personalities.
Highly motivated with strong interpersonal skills.
Ability to meet crises calmly and show initiative and flexibility in day-to-day operations
Familiar with community resources.
Responsible for development and management of departmental budget.
Develop contingency plans for various scenarios in cases of inclement weather or natural disasters.
Must have flexible schedule and be willing to work in the evenings and on weekends when necessary.

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