311 Customer Service Representative @ City of Little Rock

Description:

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*** This position closes 5/22/2019 11:59 PM Central ****
We only review applications submitted via LRJobs.net.

Position Information/Description: To provide assistance to the general public and fellow employees by listening, answering questions and providing information regarding non-emergency City services over the telephone; takes and responds to a high volume of telephone calls in compliance with all applicable 311 Service Center guidelines, policies, and procedures.

For a complete list of essential job functions, please visit LRJobs.net

Minimum Qualifications and Additional Requirements: These knowledge, skills, and abilities are usually, although not always, acquired through completion of High School; one (1) year of customer service experience that involves receiving, processing and responding to customer inquiries via telephone or related area; one (1) year of computer experience. Equivalent combinations of education and experience will be considered.

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