Volunteer Coordinator


Founded in 1987, Our House is a nonprofit organization based in Little Rock, Arkansas. Our House empowers homeless and near-homeless families and individuals to succeed in the workforce, in school, and in life through hard work, wise decision-making, and active participation in the community. The diverse workforce that makes up the 100+ person team at Our House includes salaried and hourly staff, AmeriCorps and VISTA national service members, interns, and resident job trainees. Our House operates on a budget of approximately $4 million per year. Over the last decade, Our House has experienced tremendous growth, with an operating budget that has quintupled in size and a campus expansion that has included $10 million in capital investment. For more information, please visit ourhouseshelter.org.

Corporate Culture
Our House has a uniquely positive and mission-focused corporate culture. Team members are encouraged and expected to take their position seriously, work hard, work together, engage supporters wherever possible, and always remain focused on the Our House mission. The Our House team has defined a set of seven “Guiding Principles” that characterize our culture and that we intentionally seek to uphold. They can be found at ourhouseshelter.org/guidingprinciples.

Reporting to the Development Director, the Volunteer Coordinator is responsible for performing a variety of duties involving outreach, training, and program planning. The Volunteer Coordinator is responsible for recruiting, orienting, supervising and stewarding the volunteers on our 7-acre campus and beyond.

Essential Duties and Responsibilities:
• Plan the volunteer program/service.
• Develop and implement goals and objectives for volunteer programs which reflect the mission of the organization.
• Assess the need for volunteers to enhance program/service delivery.
• Conduct ongoing evaluation of the programs and services delivered by volunteers and implement improvements necessary.
• Develop, administer and review policies and procedures which guide the volunteer program and services and reflect the overall values of the organization.
• Track volunteer engagement, enter data, manage volunteer databases, pull reports, analyze volunteer data and other administrative tasks.
• Identify volunteer assignments that provide meaningful work for volunteers and write the volunteer position descriptions in consultation with staff as appropriate.
• Promote volunteer opportunities to the greater community including faith, corporate and civic organizations.
• Develop and implement effective strategies to recruit the right volunteers with the right skills.
• Develop and implement an intake and interview protocol for potential volunteers to ensure the best match between the skills, qualifications, and interests of the volunteers and the needs of the organization.
• Effectively thank volunteers, putting an emphasis on making sure that they are valued and appreciated.
• Train staff to work effectively and cooperatively with volunteers.
• Identify volunteers to be donors to the organization.
• Orient volunteers to increase their understanding of the organization, its clients, its services and the role and responsibilities of volunteers.
• Solicit feedback from volunteers to help the organization improve our system and volunteer roles.
• Ensure that volunteer check-in procedures are followed and records of volunteer hours are maintained according to established procedures.
• Provide great customer service to volunteers and prospective volunteers.

The Volunteer Coordinator will be thoroughly committed to Our House’s mission. All candidates should have the following qualifications and experience.
• High school diploma or equivalent required; Bachelor’s degree preferred.
• Strong written and verbal communication skills; a persuasive and passionate communicator with excellent interpersonal and multidisciplinary project skills.
• Action-oriented, entrepreneurial, adaptable, and innovative.
• Ability to work effectively in collaboration with diverse groups of people.
• Passion, idealism, integrity, positive attitude, mission-driven, and self-directed.
• Relationship builder with the flexibility and finesse to “manage by influence.”
• High energy, maturity, and leadership skills with the ability to serve as a unifying force and to position communications discussions at both the strategic and tactical levels.
• Sincere commitment to work collaboratively with all constituent groups, including staff, board members, volunteers, donors, and clients.
• Self-starter, able to work independently, and entrepreneurial; enjoys creating and implementing new initiatives.
• Must be trustworthy, hard-working, positive, a team-player, and dedicated to the mission of Our House.

Other Requirements
• Must possess a valid driver’s license and vehicle to use in performance of job. Position requires some travel within Central Arkansas.
• Must be able to pass criminal background and child and adult maltreatment screens and a pre-employment drug screen.

Salary and Benefits
• This is a full-time, salaried, exempt position.
• Benefits include employee health insurance (paid by Our House) and optional dental, vision, and life insurance (paid by employee). Benefits become available after 60 days of employment.
• 10 days of annual leave per year
• 8 days of holiday leave per year including a “birthday holiday”.
• 15 days additional leave for illness/”requirements of life”

To Apply
Please send a resume and cover letter to careers@ourhouseshelter.org. Include the words “Volunteer Coordinator” in the email subject line.
Our House is a drug free workplace.

Our House is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all team members. People of color and members of the LGBTQ community are encouraged to apply.

The deadline to apply for this position is September 20, 2019.

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