$500 Sign-On Bonus! Mortgage Servicing Collections Call Center Counselor
- Company: Arvest Bank
- Updated: 10/9/2019
- Location: Lowell, AR
- Status: Full-Time
- Job Level: Entry Level
- Region: Northwest
- Category: Banking/Finance, Customer Service/Call Centers
To apply for position, visit arvest.com/careers
Sign-On Bonus applies to external new hires or rehires hired between August 26th and October 28th.
SUMMARY: The Mortgage Servicing Collections Call Center Counselor will initiate contact with customers regarding their delinquent mortgage accounts through a telephone contact system. The incumbent will evaluate the customers' financial circumstances early to determine appropriate action necessary to resolve the delinquency. The Mortgage Servicing Collections Call Center Counselor must maintain records of all actions taken.
EDUCATION and/or EXPERIENCE:
High School Diploma or General Education Degree (GED) required.
2 years of customer service experience required.
Fair Debt Collection Practices Act certification required within 60 days of hire. Annual re-certification required.
Collections, mortgage or banking experience preferred.