Member Relations Representative

Description:

POSITION SUMMARY

This position directly interacts with members and/or subscribers to resolve basic issues, answer questions, and efficiently processes all service request.


REPORTING RELATIONSHIPS

Reports to: Member Relations Supervisor


MAJOR RESPONSIBILITIES

Answers incoming phone calls in call groups as designated.
Properly creates and processes applications for service.
Mails member packets and related information.
Resolves basic member and/or subscriber's issues or requests.
Receives and processes trouble or outage calls.
Properly informs member and/or subscriber about rates, all special programs, and applicable policies.
Inform member and/or subscribers of various payment plans or outside assistance programs as they may apply to their needs.
Establishes deposits for residential and commercial member and/or subscriber's within established guidelines.
Solicits sale of new or additional services and/or products.
Advises supervisor of ways to better handle member calls through improvements to equipment, training, support materials, computer programs, and procedures.
Processes payments and balances a cash drawer daily.
Accurately analyzes and collects any past due balance from the member and/or subscriber's in accordance with established procedures.
Ensures inquiries other than those that are routine are promptly transferred to appropriate department for resolution.
In addition, other duties of equal or lesser skill may be assigned by the designated supervisor to meet emergencies or other operating needs.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be an exhaustive list of all responsibilities.

The Member Relations Representative shall be required to perform any other duties assigned to fulfill the objectives of Ozarks.


EXTERNAL RELATIONSHIPS

Member and/or subscriber's: Responds to request or inquiries for service

POSITION REQUIREMENTS

Education, Job Knowledge, and Training: Requires high school diploma or equivalent and two to five years of experience in customer service or related field.

Equipment Operated: Operates standard office equipment including, but not limited to, voice terminal, computer terminal, personal computer, facsimile, copier, calculator, typewriter, computer printer, and credit card machine. Must have valid driver's license without violation, which would prohibit insurability.

Abilities and Skills: Must be able to give, receive and analyze information, prepare written materials, and articulate goals and action plans. Requires ability to effectively present information, orally and written, and respond to questions from clients, customers, and general public. Must be able to prepare paperwork with a high degree of accuracy and attention to details. Requires efficient and accurate handling of money and applying money or credit to members' accounts. Requires ability to meet deadlines under pressure. Must be able to deal with a variety of people in varying situations with tact and diplomacy.

Physical Effort: This position mainly requires sitting to complete work with a computer and telephone. Some walking and standing are also required, as well as occasional lifting and/or carrying and/or pushing/pulling of various items less than 10 pounds. Visual and audio acuity is essential to this position.

Working Conditions: This position is performed in an office environment; some irregular hours may be required. Normal workweek is 40 hours but must be available for call-out during emergency situations. Occasional travel for training may be required. This position does rotate on and off an on-call schedule. Must be available for occasional scheduled after-hours training.

Ozarks Electric is an EOE/AA/W/M/VETERAN/Disability employer



For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.

applicantpro.com/j/2012962-126771

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