Installation Technician

  • Location: Fayetteville, AR, USA 72704
  • Status: Full-Time
  • Salary:
  • Job Level: Entry Level
  • Region:
  • Category:
Description:

POSITION SUMMARY
To be responsible for installation and maintenance of customer services at the home/business. This position will also supervise and perform quality control on installation contractors.




REPORTING RELATIONSHIPS

Reports to: Outside Plant Manager

Directs: Installation Contractors




MAJOR RESPONSIBILITIES


Install, terminate, and test cat-5/6 and coaxial cables.

Route fiber and/or cables from the outside to the inside of a home or business.

Support the customer's audio and video technologies.

Use Interpersonal skills for interaction with customers for installation requirements and issue resolution.

Supervise and perform quality control of internal drop contractors.

Install telephone in homes and businesses and integrate into existing systems.

Be able to work in inclement weather.

Work with electronic maps and document and maintain records of work performed.

Operate company vehicles safely.

Train customers on the use of internet, telephone, and television.

Preserves confidentiality of company issues when relating to staff, customers, and general public.

Supports the Bylaws, guidelines, policies, and philosophies of the company at all times.

Supports the Mission Statement and Core Values at all times.



The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities of personnel so classified.

The Installation Technician shall be required to perform any other duties assigned in order to fulfill the objectives of OzarksGo.




EXTERNAL CONTACTS


Contractors: Supervise assigned installation contractors working on the system at any given time. To request and provide assistance as required and to confer on problems as required to maintain efficient and effective systems.

Subscribers: To support and assist subscribers to access the network.

To be a team player and maintain good relations in all contacts with the general public.






POSITION SPECIFICATIONS

Education, Job knowledge and Training: High school diploma or GED equivalent, plus specialized schooling or combination of education and experience. One-two years in wire routing and communication with customers required. Background in home construction/remodeling is beneficial. Must have experience with Cat 5/6 and coaxial cables, as well as home networking equipment.

Equipment Operated: Must be able to operate all equipment normally found in an office environment. Must have valid driver's license without violation, which would prohibit insurability. Must have experience operating trenching or plowing equipment.

Abilities and Skills: Must be able to build drops to OzarksGo specifications and convey these specifications to drop contractors. Must have general PC abilities including Microsoft Office and tablet operating skills. Must be able to operate and navigate electronic maps.

Physical Effort: Must be able to perform all activities listed in the job description with or without reasonable accommodation. This position is frequently required to stand, walk, sit, use hands to finger, handle, or feel, reach with hands and arms, climb or balance, stoop, kneel, crouch, and talk and hear.The employee must frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Working Conditions: Mostly outside and in the homes of customers. Some irregular hours may be required.




The physical activities and environmental characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations.




OzarksGo, LLC, is an EOE/AA/W/M/VETERAN/Disability employer.




For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.



applicantpro.com/j/2084826-126768

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