Box Office Supervisor

Description:

*Relocation assistance is available*

TheatreSquared seeks a Box Office Supervisor to join the organization’s box office as the company continues the transition to a new, world-class, two-venue facility. These staff members will maintain a culture of high-level customer service, efficient transactions, goal-driven sales, and effective communication aligning with T2’s mission and brand. The Box Office Supervisor will ensure a hospitable, smooth, and high-quality continuum of service at all times and act as an information resource for patrons regarding TheatreSquared programming and events. This position reports to the Ticketing & Sales Director.

As an engaged team member who regularly interfaces with patrons, event and group sales clients, and vendors, while coordinating closely with T2’s front-of-house staff – and as a positive, collaborative member of an inclusive workforce – this new staff member will help TheatreSquared answer the question, “How can a theatre be an agent of social change – helping foster a community that is fundamentally more equitable?”

The Box Office Supervisor work schedule is Tuesday-Saturday, 2pm-10pm during show weeks and Tuesday-Saturday, 10am-6pm during dark weeks. This role may be scheduled for external/special events as needed.

ESSENTIAL FUNCTIONS

Work as box office lead for most show shifts, ensuring that patron concerns/issues are handled in an effective manner, reporting is complete and accurate, and cash handling is managed appropriately
Assist Ticketing & Sales Director with day-to-day operations of box office, including but not limited to daily reporting, ticket mailings, scheduling, cash handling, etc.
Assist Ticketing & Sales Director with season show building in Tessitura
Demonstrate excellent customer service skills and comprehensive problem-solving skills
Work to sell TheatreSquared season offerings, single tickets, and add-ons
Communicate information regarding performances and organizational policies to patrons
Answer patron calls and efficiently field requests
Monitor and respond to patron voicemails and emails in a timely manner
Complete inbound/outbound calling or mailing projects for ticket sales campaigns
Resolve patron ticketing issues while maintaining a positive and friendly interaction
Maintain up-to-date knowledge of TheatreSquared performances and events, as well as organizational policies
Maintain accurate and up-to-date patron information in ticketing system (Tessitura)
Transact tickets and related purchases with the highest accuracy
Manage cash drawers and make appropriate and accurate change
Other duties as assigned
Regular, reliable, and non-disruptive attendance is an essential job duty, as is the ability to create and maintain collegial, harmonious working relationships with others


QUALIFICATIONS/REQUIREMENTS

Experience in customer service
Able to accommodate a flexible schedule, including evenings, weekends, and holidays, as well as being able to perform in a fast paced, dynamic work environment
Able to work well independently and as part of a dynamic team
Excellent verbal and written communication and documentation skills
Able to successfully handle multiple priorities in sometimes high-stress situations
Able to work with the public and possess conflict resolution skills
Good problem solving and strategic thinking skills.
Follow verbal and written instructions of management and accept feedback from management to improve performance
Able to learn and operate a Windows-based ticketing system (Tessitura)


DESIRABLE SKILL SETS

Knowledge of Tessitura system (or comparable CRM)
Experience in arts or other non-profit organizations


TO APPLY

To apply, submit an employment resume, references, cover letter and schedule availability by visiting theatresquared.bamboohr.com/jobs/.

TheatreSquared celebrates diversity and commits to creating an inclusive environment for all employees. Our goal is to remove barriers to employment that are faced by racialized groups and encourage applicants of all genders, abilities, and ethnic, socio-economic, religious, and educational backgrounds. TheatreSquared believes that a team with a variety of perspectives and skills is critical to our growth as an organization, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.

Please note: All interviews at this time will be held via video service (Google, Zoom, etc.)

COMPENSATION AND BENEFITS

Compensation is highly competitive and commensurate with experience. The range for this salaried, exempt position is $36,000 - $40,000 annually. Benefits include holiday pay, paid time off, allotted show tickets, access to the company employee assistance program, and the opportunity to regularly experience live theatre.

THEATRESQUARED MISSION

We believe that theatre—done well and with passion—can transform lives and communities. At the theatre, in schools and online, we create remarkable performances; broaden access; foster empathy, equity and cohesion; and gather with one another around art, conversation, food and other shared experiences in a welcoming, inclusive space.

ABOUT THEATRESQUARED & NORTHWEST ARKANSAS

Now entering its 16th season, TheatreSquared’s challenging, heartfelt, and intimate productions reach 60,000 patrons each year, including more than 20,000 students and their teachers. T2 fills a crucial niche in the region’s cultural landscape as the only year-round, producing professional theatre within a 150-mile radius, operating on an annual budget of $6 million. TheatreSquared employs trained artists from across the country to create its 330 annual performances and is contracted with Actors' Equity Association. The theatre is also Arkansas’s home for professional playwrights, developing scripts through the Arkansas New Play Festival in Fayetteville and Bentonville and producing new works and world premieres each year. TheatreSquared’s architecturally significant, 50,000-square-foot, two-venue permanent home was completed in 2019. For details on the facility, visit ournextstage.org.

Fayetteville and Northwest Arkansas were ranked 8th by US News and World Report in its 2021 "Best Places to Live in the US.” Located in the scenic Ozarks and offering a low cost of living and high quality of life, this vibrant metro area recently surpassed the half-million population mark and is home to the headquarters of Fortune 100 companies including Walmart Stores, J.B. Hunt, Tyson, and peer world-class cultural institutions such as Crystal Bridges Museum of American Art.

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