Customer Care Representative

Description:

Description

Do you love solving problems and have a passion for helping others? Are you looking for a fast-paced environment where you have the freedom to challenge the status quo and the opportunity to exceed expectations daily? Then our Customer Support Representative I may be the position for you. This position requires fast learning, sleuth-like skills at times, and an unflappable positive attitude. This is a fully remote position.

Let us introduce ourselves…

Patriot Software started in the basement of a factory decades ago. We’re located in Canton, OH and have over 175 employees across the United States.

On to the good stuff. What we do. Patriot develops accounting and payroll software for American businesses and their accountants. Because we have a passion for helping our customers succeed, our goals are lofty: make accounting and payroll fast, easy to use, and affordable. We need exceptional people to deliver exceptional products and services. That’s why we only hire the best of the best.

So, what do we value in a new team member? Our search starts by looking for a quality individual who lives by our core values:

We give more than we take
We don’t take shortcuts
We lead. We don’t follow
We follow the golden rule
We grow leaders

Does this sound like you? Great! Read on to see if your skills are a match, too.

Requirements

What we’re looking for on your resume:

Associate or Bachelor’s degree and/or a combination of equivalent experience (bonus if it’s in Accounting, Finance, or Mathematics!).
Working knowledge of USA-based payroll, payroll tax, and accounting (or if you’re a quick learner and are willing to learn, we’re willing to teach!).
Tech-savvy (we are a software company, after all). You have to be comfortable learning new programs and can’t be intimidated by new technology.
Able to work in a fast-paced environment—because change is our only constant!
Self-motivated but able to work with team members when needed.
Must be able to use your time wisely, stay organized, and prioritize various tasks throughout the day.
Superior customer service skills, including verbal and written communications (this is a must). As the voice of Patriot, you’re on the frontlines!

This position is open to all candidates who legally reside and are eligible to work in the United States. This position is currently not open to applicants in the following locations: Alaska, California, Hawaii, Washington D.C.

Here’s what you’ll be doing:

Make connections with customers by providing personalized customer service via phone, live online chat, or email (no robots here!).
Combine payroll, accounting, and tax knowledge with problem-solving skills to answer customers’ questions.
Be an internal customer advocate to help influence product development and new features.
Constantly learning and expanding on your software knowledge, new features, and accounting and payroll skills.
Guide and answer software questions on new product features and how the software works.
Please note this is a sample of what you’ll be doing. This job requires you to be able to adapt to change quickly in order to deliver an exceptional customer experience. Your duties, responsibilities, and activities may change at any time with or without notice.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Benefits

The Perks of Patriot

We pride ourselves on our company culture and value our employees’ hard work. Aside from the freedom to introduce new ideas or technologies, here are some of the awesome benefits our employees enjoy:

Paid time off and paid holidays
Medical, dental, and vision insurance
Section 125 HSA and FSA accounts
Company-paid life, short-term, and long-term disability insurance
401(k) with company match
Up-to-date hardware and equipment provided
Flexible scheduling and opportunities for advancement
Education reimbursement
We offer a flexible work environment and whatever tools you need to do your best work.
More details can be found here: patriotsoftware.com/about/careers/

Are you ready to take the next step in your career?

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