Property & Casualty Commercial Lines-Account Manager-Claims


Provides client service, administrative/technical, and sales support to the Stephens Insurance producers, account managers, clients, brokerage support staff and insurance carriers. Serves as a liaison to coordinate, maintain and service the client by performing the following duties:

Discuss claims with clients and appropriate third parties, and answer their questions.
Report claims to carriers and follow up on claims until closed.
Handle calls regarding claims during office hours and after hours, including evenings and weekends, if required.
Obtain necessary information required to expedite the claims process.
Follow-up on claims according to the Claims/Loss Control Procedures.
Set up claims information in Stephens Insurance systems.
Organize claim information effectively for easy retrieval, if needed.
Clearly document all activities on a claim, reserve changes, closing, lawsuits, etc.
Update the account management teams with claim status or changes.
Assist with any special projects as requested by management.
Be willing and able to deal with counterparties when they are distraught due to claim issues.
Review loss runs and use data in presentations to clients. Use of Excel is required.
Participate in claim reviews with clients.
Performs other tasks as assigned by management.

High school, plus specialized schooling and/or on the job education in claims adjusting or insurance, also general office skills: e.g. data processing, clerical/administrative, equipment operation, etc., prefer two (2) years of related experience and/or training. Or the equivalent combination of education and experience.

Arkansas P&C license or the ability to obtain one within 6 months.

Microsoft Excel, Word, Alpha/Numeric Data Entry, Arithmetic and Typing

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