Solutions Center Representative
- Company: Farmers & Merchants Bank
- Updated: 9/21/2022
- Location: One South Block Ave., Fayetteville, AR, USA 72701
- Status: Full-Time
- Salary: - Hourly
- Job Level: Entry Level
- Region: Central
- Category: Clerical/Administrative
Welcome to Farmers & Merchants Bank and The Bank of Fayetteville. Our bank culture is driven by a Mission Statement to improve the well-being and promote the success of our employees and customers by treating all with dignity, respect, and compassion. We envision being the best company our employees ever work for and the best bank our customers ever do business with as we step into our 75th year of serving unique communities across the State of Arkansas.
DO YOU ENJOY HELPING CUSTOMERS?
As an energetic and reliable professional, the Solutions Center Representative is responsible for answering incoming customer calls, utilizing Bank policies to solve customer requests, issues and directing calls to others in the Bank when necessary. The incumbent is often the first point of contact for customers' account and other product issues so it is critical to be able to commit to a high level of customer service/satisfaction and handle each call in an efficient and accurate manner.
If you have an unbelievable work ethic and excellent customer service, then this might be the career for you.
WHY JOIN OUR TEAM?
Caring, team-centric environment
Generous paid vacation time and sick leave
Competitive pay and advancement opportunities
Medical, dental, and vision benefits
FSA & HSA
Long-term disability and short-term disability
Company 401(k) plan
A high school diploma or equivalent GED is required.
A minimum of 7 months related experience and/or training, or equivalent combination of education and experience is preferred.
If remote - remote access wired high-speed broadband internet required (physical DSL/Cable - not Satellite/LTE) with a minimum of download speeds of up to 25 megabits per second and upload speeds of up to 6 megabits per second (25/6 Mbps) for remote working capabilities.
Must have a dedicated phone line in order to receive and make calls from a remote location.
Must have a quiet room to take calls if working remotely.
Fayetteville, Stuttgart, Mountain Home at one of our branches in these locations
May be fully remote
Must be living in the State of Arkansas
Monday - Friday 8 am to 5 pm
Saturday 9 am to noon, 1 or 2 Saturdays a month
For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.